Clarity before
commitment.

STARR is designed for owner-operators and small motor carriers seeking professional dispatch support, clear communication, and a long-term business partnership.

Yes. Paperwork Assistance is available for owner-operators and small fleets that handle their own dispatching but want help organizing carrier packets, broker packets, rate confirmations, BOLs, PODs, equipment records, and other administrative files. It does not include bookkeeping, taxes, payroll, legal advice, accounting, or regulatory compliance consulting.

At launch, STARR is focused on Dry Van, Reefer, Tanker, and Step Deck/Flatbed carriers. Keeping our service scope intentional allows us to build equipment-specific processes, stronger market knowledge, and more dependable support.

STARR is based in Cleveland, Ohio and supports qualified carrier operations across the United States, subject to each carrier’s authority, insurance, equipment, lanes, and operating preferences.

STARR's launch dispatch fee is 8% of qualifying gross transportation revenue earned on loads dispatched through STARR. If STARR dispatches no qualifying revenue during the billing period, there is no percentage dispatch fee for that period. The final agreement defines which transportation compensation is included and which pass-through reimbursements are excluded.

No. Freight markets change, and honest dispatch support should never promise a particular rate, load, or revenue level. We provide research, negotiation, planning, and communication support.

Always. STARR will never book or accept a load without discussing it with the carrier first. We present the load details, answer questions, and receive the carrier’s approval before moving forward. You always have a voice in what freight you carry, and the final decision to accept or decline a load belongs to you.

We review your basic partnership request first. If there appears to be a fit, STARR contacts you for a conversation before requesting agreements or confidential documents through a secure process.

Approved Carrier Partners are typically asked to provide their Operating Authority, Certificate of Insurance, and completed W-9 through secure onboarding. The W-9 is the carrier’s own business form used in carrier and broker packets; STARR only helps organize or transmit it and does not prepare taxes, provide accounting, or complete the form on the carrier’s behalf. Additional information may be requested based on the carrier’s equipment and operation.

Our public office hours are Monday through Friday, 8:00 AM–5:00 PM Eastern. Internal planning may occur outside those hours, but it does not create a promise of routine availability. Urgent support remains available outside office hours for STARR carriers currently under an active load.

Operating authority, insurance, CDL records, payment information, and other confidential documents require protected handling. The public request intentionally collects only introductory business information.

It is a structured look at completed loads, gross revenue, loaded and deadhead miles, rate per mile, accessorial earnings, market observations, challenges, and next-week strategy.

STARR organizes dispatch activity from Saturday through Wednesday, reconciles and reviews the week on Thursday, and uses Friday as the regular payment day. The 8% fee becomes payable after the carrier receives the related broker or shipper payment. An eligible payment received after Thursday reconciliation closes rolls into the next Friday cycle, and duplicate protection prevents the same item from being billed twice.

STARR provides dispatch and administrative support to independent motor carriers. The carrier retains its operating authority, responsibility, and final business decisions.

The complete English-language course is currently open for private owner testing. Public enrollment and the $350 tuition payment process will open after the full student journey passes testing. The complete Spanish-language course is still being prepared.