Welcome to Starr Quality Logistics (“Company,” “we,” “us,” or “our”). By accessing or using our website starrqualityoh.com (the “Site”) and services, you agree to the following Terms of Service.
1. Services
Starr Quality Logistics provides truck dispatching, load coordination, and logistics support services for owner-operators and motor carriers operating within the United States.
We act solely as an independent dispatcher and are not a motor carrier, broker, or freight forwarder unless explicitly stated.
2. FMCSA Compliance
All users must comply with applicable Federal Motor Carrier Safety Administration (FMCSA) regulations.
• Carriers must maintain active MC/DOT authority where required • Carriers must maintain valid insurance and operating authority • Drivers must comply with Hours of Service (HOS) regulations • All parties must comply with federal, state, and local transportation laws
We do not assume responsibility for regulatory compliance on behalf of carriers.
3. No Guarantee of Income
We do not guarantee load availability, revenue, profit, or specific results. Earnings depend on market conditions, carrier performance, and external factors beyond our control.
4. Independent Contractor Relationship
All carriers and drivers are independent contractors. Nothing in this agreement creates a partnership, joint venture, or employer-employee relationship.
5. Payments and Fees
All service fees are disclosed prior to engagement. Payments are non-refundable unless otherwise agreed in writing.
By submitting payment, you acknowledge satisfaction with the agreed services.
6. Limitation of Liability
Starr Quality Logistics shall not be liable for:
• Lost, delayed, or canceled loads • Rate confirmations or broker disputes • Detention, layover, or TONU issues • Financial losses or missed opportunities • Actions or failures of brokers, shippers, or third parties
7. No Liability for Third Parties
We connect carriers with brokers and load opportunities. We do not control third-party actions and assume no liability for their conduct.
8. Chargeback & Dispute Policy
By purchasing services, you agree not to initiate chargebacks without first contacting us to resolve the issue.
Unauthorized chargebacks may result in collections, legal action, and permanent service termination.
9. Arbitration Agreement
Any disputes shall be resolved through binding arbitration in the State of Ohio.
You waive the right to participate in class-action lawsuits or jury trials.
10. Intellectual Property
All content on this Site is owned by Starr Quality Logistics and may not be reproduced without permission.
11. Termination
We reserve the right to terminate service at any time for violations of these terms.
Starr Quality Logistics (“we,” “us,” or “our”) respects your privacy and is committed to protecting your information.
1. Information We Collect
We may collect the following:
• Name, phone number, email address • Company name and business details • MC/DOT number and carrier authority details • IP address and browser/device data
2. How We Use Your Information
• To provide dispatch and logistics services • To connect you with brokers and freight opportunities • To communicate service updates and offers • To verify identity and authority (FMCSA-related)
3. FMCSA & Regulatory Use
We may use publicly available FMCSA data (including SAFER and related databases) to verify carrier authority, safety status, and compliance.
By using our services, you consent to such verification.
4. Sharing of Information
We may share your information with:
• Freight brokers and shippers for load coordination • Compliance verification systems • Service providers assisting in operations
We do not sell your personal information.
5. Data Security
We implement reasonable safeguards to protect your data but cannot guarantee absolute security.
6. Cookies & Tracking
Our Site may use cookies or analytics tools to improve user experience.
7. Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
8. Data Retention
We retain information as long as necessary to provide services and comply with legal obligations.
9. Third-Party Links
We are not responsible for the privacy practices of third-party websites.
10. Updates
We may update this policy at any time. Continued use of the Site constitutes acceptance of changes.
TERMS OF SERVICE
PRIVACY POLICY